We invite you to check that:
- you use the same email address and password as you used when you registered.
- you use the same connection mode as the one used when you registered.
- your app is up to date (if you use one of our apps).
If you forgot your password, you can reset it by following the procedure indicated here: I forgot my password. How to reset it?
And if you still can't connect, feel free to contact our support so we can help you. To do this, click on Contact Us at the bottom right of this FAQ.