I have missing activities. What should I do?

Your activities are not displayed even though they are well recorded on your sports app?

Here is everything you need to know about synchronizing your activities:

  • Did you just connect a sports app? Only your activities done after connecting your sport application will be added.
  • Have you lost all your activities? You have just created a second account. To recover your activities, please log out of this account and then log in using the same login mode used when you created your regular account.
  • In some cases, synchronizing your activities takes a little while: remember to reload your list of activities on your sport application and then on our application.
  • Some sports are not taken into account in our experiences. For more information: Which sports are taken into account?
    With Suunto, we don't take into account your daily steps at the moment.
    In the meantime, please use another method.

👉 Some activities are indicated as invalid (in grey)?

Click on this activity to find out why it has been rejected:

Another activity has been added to this time slot.
If we have received several activities at the same time, we will only accept one. You can delete one of these activities to force our system to take into account the other activity. To avoid this, keep only one connected application per sport. To find out more about this: How do I disconnect my sports app?
Manual additions are not accepted for this sport.
Depending on the Sport Heroes application you are registered on, you can manually add activities. To discover them, click on the (+) button on your dashboard. For future activities, save them with one of the compatible applications. To find out more about: How to add my activities?
You can add up to 6 activities per day (in addition to your steps).
If you have reached this limit of 6 activities per day, the last activities will be automatically rejected. To avoid this, record your outings in one go. Your daily walk only counts as one of these 6 activities if it has been recorded via a pedometer. For more information, How to add my activities?
You have already added a manual activity today.
You can add up to 3 activities per day 🏋 manually. They must be from different sports.
The maximum duration for manual activities is 120 minutes.
Only activities lasting 2 hours or less are accepted.
Activities are not taken into account in this experience.
Some sports are not taken into account depending on the experience you are registered on. The activity will then appear as greyed out in your activity feed. Find out more: Which activities are taken into account?
The app you are using has reported suspicious activity to us.
Our system does not accept activities that are too fast, or too long (in duration or distance). However, manual verification can be done by our teams, in this case, contact us to send us a proof 💪
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