The activities recorded on your compatible sports app are not transferred to your Dashboard?
Here are a few steps to check and re-activate (if needed) the sync. of your activities from your compatible sports apps to our system, and explain why your activities are missing on your Dashboard.
☝🏻 Note: if activities are correctly displayed on your Dashboard but are not taken into account in a particular challenge, you can visit this article.
1️⃣ You've just linked your sports app to our system.
Only activities done after connecting your sports app to our system can be added.
If activities do not display, it is highly possible that you did not link the right account on your sports app to our system. Here is what to do, depending on the app you use. It can happen if you regularly use two different email addresses.
2️⃣ Your sports app is, or was, disconnected.
3️⃣ Your activity feed on your dashboard is empty?
4️⃣ The synchronization of your activities can take a while sometimes
5️⃣ It is possible that you've mistakenly deleted an activity on your feed
6️⃣ Your activity is greyed out in your activity feed
☝️ You add an activity on your account thanks to a .gpx, .tcx or .fit file, but this solution is only recommended as a last resort and needs to be used should be used sparingly as it is a manual step. The goal is all the same that the automatic synchronization takes place 😉