I'm missing activities. What should I do?

Your activities are not displayed even though they are well recorded on your sports app?

Here is everything you need to know about synchronizing your activities:

  • Did you just connect a sports app? Your next activities saved on it will be added automatically. In the interest of fairness, we do not retrieve your activity history.
  • Have you lost all your activities ? You have just created a second account. To recover your activities, please log out of this account and then log in using the same login mode used when you created your regular account.
  • In some cases, synchronizing your activities takes a little while: up to 24 hours under normal circumstances (and up to 48 hours if you have just connected or reconnected a sports app). Remember to regularly update your list of activities on your sports app and then on our platform by clicking on the dedicated button.
  • Some sports are not taken into account on our experiences. For more information: Which sports are taken into account?
    With Garmin and Suunto, we don't take into account your daily steps at the
    moment. In the meantime, we invite you to record these activities on your watch using the on mode or another method.

👉 Some activities are indicated as invalid (in grey)?

Click on this activity to find out why it has been rejected:

Your app is (or was) disconnected.
Please reconnect this sports app following the steps indicated here: My sports activities are no longer syncing. How do I reconnect my sports app?
 
The activity has already been added with another app.
The best, if possible, is to leave only one app per sport connected to our experiences. We therefore invite you to disconnect one of your sports apps. For more information: How do I disconnect my sports app?
X activities are not valid.
Please choose a sport among those taken into account on our experiences. To find out more: Which sports are taken into account?
You can add a maximum of 4 activities per day ( besides your steps).  🆕
If you have reached this limit of 4 activities per day, the last activities will be automatically rejected. This avoids issues with some of our compatible apps. To prevent this, please record your activities at once if possible. Your daily walk is not counted among these 4 activities if it has been recorded with a pedometer. If you have not already done so, we recommend that you enable your steps tracking from our United Heroes app, go to More > Settings > Track Your Steps (on Android) / Connect Apple Health (on iOS).
Activities added manually are invalid for this sport.
You cannot manually add the following sports:  walking,  running,  cycling and  skiing. Please record your next activities with one of the compatible apps. For more information: How do I add my sports activities?
You have already created an activity today.
You can manually add only one  swimming session and/or, on United Heroes, only one 🏋 other activity per day.
Duration of manual activities can't exceed 120 minutes.
Only activities of 2 hours or less are accepted.
App X transmitted an invalid distance.
We sync indoor activities only when we can make sure that the "distance" has been covered. To find out more: What sports are taken into account?
App X transmitted an invalid duration.
Please check that the recording works correctly on your future releases.

👉 Are some activities missing from this list ?

Please follow the instructions given here: How do I reconnect my sports app?

Your next activities will then be well added to our platform. ✨

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