I won a prize in a challenge! When will I receive it?

Congratulations, you've earned it!

When you win a prize, if the challenge you participated in has a reward, there are two possibilities:

  • If it's an Instant-Win challenge, it will be displayed on the challenge page that you've won a prize! An email is automatically sent to you with a form to complete.
  • If it's a classic challenge with a drawing at the end of the challenge period, once the challenge duration has elapsed: the winners are drawn and contacted by email and notification.

If you don't receive an email, check your spam folder and then contact us quickly, within a week after the end of the challenge, via our contact form, for us to send you the completion information.

We do not yet manage the shipment of prizes: we ask our partners to send you your reward within a maximum of 6 weeks. For these reasons, once we transmit your details to our partner, we no longer have visibility on the shipment.

For more information: What are the different types of challenges?

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