You have performed one or more activities, which are well displayed on your dashboard but do not validate one or more challenges?
There are several things to check before contacting us:
- Check that you have registered for this challenge.
Indeed, only the activities carried out after your registration to a challenge will be taken into account! Remember to click on the dedicated button to register. To know more about it, How to participate in our challenge?
- Check that you have registered for the challenge(s) before you start your first activities.
Only activities carried out after your registration to a challenge will be taken into account. To check, click on the challenge in question and then on View details 👇 As a reminder, How to participate in our challenge?
- Check the terms and conditions of the challenge to ensure that your activities match the sports, distances or durations indicated.
Depending on the challenge, there may be: a distance to be accumulated in one or more activities, a single activity to be completed between a minimum distance and a maximum distance not to be exceeded, etc.
💡 For example: one challenge challenges you to accumulate 10 km over 7 days with no activity limit, another challenge proposes you to carry out an activity lasting at least 45 minutes in a single activity.
NB: most devices/applications display your distance covered rounded up to the nearest metre, so take this into account when recording your next sessions to add a few metres.
- Check the start and end dates and times of the challenge in its description.
Your activities must be carried out after the start and before the end of the challenge, and always after you have registered for the challenge.
You think your activity is not taken into account and should have been? Write to our user support.