My challenge is not validated. What should I do?

You have done one or several activities, which are correctly displayed on your activity feed, but they do not validate a challenge? Let's check why 👇🏻

There are several things to check before contacting us:

  • Indeed, only the activities carried out after your registration to a challenge will be taken into account! Remember to click on the dedicated button to register.
    To know more about it, How to register for a challenge?

  • Only activities carried out after your registration to a challenge will be taken into account. To check, click on the challenge in question and then on See details 👇 below the progression bar of the challenge.
    As a reminder, How to register for a challenge?

    Challenge_EN-1.PNG Challenge_EN-2.PNG
  • Depending on the challenge, there may be:

    • a distance to be accumulated in one or more activities,
    • a single activity to be completed between a minimum distance and a maximum distance not to be exceeded, etc.

    💡 For instance, one challenge can be about accumulating 10 km over 7 days with no activity limit, whereas another challenge proposes you carry out an activity lasting at least 45 minutes in a single activity.

    NB: most devices/applications display your distance covered rounded up to the nearest meter, so take this into account when recording your next sessions to add a few meters.

  • Your activities must be started out 👉🏻 after the beginning and before the end of the challenge 👈🏻, and always after you have registered for the challenge.

    💡But, of course, if the activity has been started before the end of the challenge, it can be ended after the end of the challenge: the completion will be retroactive 😊

  • The challenge takes into account the first activity that matches its conditions. Thus, be careful not to do a warm-up or any other activity that would count as your challenge performance.
    If did, please note that you can decide to delete the wrong activity by clicking on it: check your contribution for this challenge by clinking on See Details.

     

💡Do you think your activity is not taken into account and should have been? Contact our team!

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