What if a reward code doesn't work?

Please check the terms and conditions of the code in our "Your New Reward" email or on this offer page. Unless otherwise stated, the codes offered by our partners are:

When you use a code on our partner's website, it may happen that an error message is displayed. This message will tell you the reason for the problem:

👉 The code has expired, and is now unusable. ⚠️ codes offered by our partners are often associated with an expiry date. If this is the case, it is explicitly stated in the terms and conditions of use in our "Your new reward" email or on the page of this offer.

If no expiry date is indicated, the code is valid for 30 days from the moment you redeem your credits.

👉 The code is invalid, please copy and paste this one, checking that spaces have not been added before or after it. You can also make sure that the code is case sensitive and that similar characters have not been mixed up such as letters and numbers (1 and I, 0 and O, 5 and S, etc.) or dashes (-/ _, etc.)

👉 If you have checked the above, please feel free to contact us.

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