How can I be sure that my tracker is properly connected?

Here are the top 4 tips to ensure your sports app is properly connected:

πŸ‘‰ Go to Connected App(s) and check that one of the activity tracking apps such as Garmin, Suunto, Polar, Fitbit, Nike Running Club, Runkeeper, MapMyRun/Ride, etc. is connected (with the little tick βœ…)

πŸ‘‰ We recommend that you only connect one app to avoid your activities conflicting with each other. Careful though, your distances entered manually do not always allow you to complete our challenges: make sure you can track your activities with GPS tracking (running, cycling, ...)

πŸ‘‰ It is imperative that you connect your application before your first activity. When you connect a new app to our system, only your next activities will be synced. We cannot retroactively sync your previous activities...

πŸ‘‰ Once connected, please check that your device is correctly configured: we advise performing a test activity beforehand - for instance, a 10-second activity to check the synchronization πŸ˜‰

πŸ’‘ If you already have a tracker connected but your activities are not or do not automatically sync with Sport Heroes, disconnect and reconnect your tracker from your account.

  • logo-adidas_running.png

    πŸ‘‰ To check if your adidas Running application is connected:

    1. To start, check that the adidas Running app has access to your Position. Go to your phone settings: Applications > Select adidas Running > Position.

    2. Also, check that the GPS signal is green in your adidas Running application, the GPS logo is located at the top left in the Activity tab.

    3. Also, check that you have corrrectly linked your adidas Running account to our app (Your email address doesn't need to be similar to that of your Sport Heroes account)

      1. Click on Profile (bottom right corner) > then on βš™οΈ (top right corner), then on Modify your Profile. You'll then access the email address of your adidas Running account.

      2. Then, disconnect/reconnect your adidas Running app to our, and make sure to authorize all activity information 

    Your next activities should then be synchronized.

  • COROS_Logo.png

    πŸ‘‰ To check that your Coros application is properly connected:

    1. Check the email address associated with your account from your Coros application > click on the Profile icon > Settings > Account Management > then note the email address
    2. You will then be able to disconnect and reconnect your Coros account from our platform with this email address. How to connect or disconnect a sports app?

    Your next activities should then be synchronized.

  • logo_decathlon coach.svg

    πŸ‘‰ To check that your Decathlon application is properly connected:

    1. Check the email address of your Decathlon account: in the Decathlon Coach app > Settings > Manage my Decathlon account > Modify my personal information
    2. Then disconnect/reconnect your Decathlon Coach app to our application using this address (Your Decathlon Coach account and your Sport Heroes account do not necessarily have to have the same email address)

    Your next activities should then be synchronized.

  • fitbit-logo.png

    πŸ‘‰ To check that your Fitbit application is properly connected:

    1. Go to the Fitbit app> click on your profile picture (top right corner) > Fitbit app settings > Connected apps > Manage the connected apps (or go to https://www.fitbit.com/settings/applications)

    2. On this screen, check that the Sport Heroes access is correctly activated βœ…
    3. If it is not the case, disconnect/reconnect the Fitbit app:

      1. Check the email address of your Fitbit account by clicking on your profile picture (top right corner), or go to fitbit.com/settings/profile

      2. Then disconnect/reconnect the Fitbit app to our app using the email address displayed on your Fitbit account and make sure to Authorize all accesses

    Your next activities should then be synchronized.

  • blobid0.png

    πŸ‘‰ To check that your Fulgaz application is properly connected:

    Work in progress

  • Garmin-Logo.png

    πŸ‘‰ To check that your Garmin application is properly connected:

    On the Garmin app πŸ“²

    • Go to the More menu > Settings > Connected Apps > Sport Heroes
    • Check that both boxes are activated βœ…

    On the Garmin website πŸ’»

    πŸ’‘ If the issue persists, check the email address of your Garmin account at connect.garmin.com > Settings > Account information then disconnect and reconnect the Garmin app from your Sport Heroes account: this is how.

    Your next activities should then be synchronized.

  • Google Fit

    πŸ‘‰ To check that your Google Fit application is properly connected:

    1. Check the email address of your Google Fit account: to do so, open your Google Fit app > on the top right corner, click your profile Picture > then go to Settings βš™οΈ and check the address of your Google Fit account.

    2. Then 2 possibilities:

      • (only on Android) if this is the address used to link your Google Fit to ours, then go to your Google Fit profile (bottom right corner) > Settings > Tracking preferences: and check that the two boxes are activated Track your activities and Use your position

     

      • if it is not the address used to link Google Fit and our app, you'll have to disconnect/reconnect Google Fit.
        • In the Google Fit app, go to Profile > Settings βš™οΈ > then Manage the connected apps > look for Sport Heroes > Delete the connections with Sport Heroes
        • Then, reconnect Google Fit using the email address seen above ☝🏻 When you do,  make sure to allow Sport Heroes access your activities.
    •  

    Your next activities should then be synchronized.

  • πŸ‘‰ To check that your Heath Mate/Withings application is connected:

    1. Check the email address of your Withings/Health Mate account:
      • in your Withings app, click on your profile picture (top left corner)
      • then on βš™οΈ > Account and Security > here is your email address
    2. In our app, disconnect and reconnect your Withings/HealthMate account by going to Connected App(s). 
    3. Select Withings/Health Mate, click on Connect and type your email address
    4. Then on the following screen, click Authorize

    Your next activities should then be synchronized.

  • huawei__1_.png

    πŸ‘‰ To check that your Huawei Health application is properly connected:

    1. Check the email address associated with your account in your Huawei app by clicking on Me (bottom right of the screen) > then click your nicknameAccount security

    2. Then, disconnect your Huawei Health app from our system > Settings βš™οΈ > Connected app(s) > click Huawei > Disconnect

    3. Then, reconnect the Huawei Health app to our system. Please note, however, that to do this, you may have to go through our web version using a computer. Disconnect the Huawei app, then reconnect this app from your account, here's how to do it.

    4. Make sure to allow all requested access: there are two checkboxes on the right side of the screen when you select Huawei, that need to be checked.

    Need help? Feel free to write.

    Your next activities should then be synchronized.

  • nike.png

    πŸ‘‰ To verify that your Nike Running application is connected:

    1. Make sure you have linked the correct Nike Running Club account: open the Nike Run Club app > Profile (top left corner) > Settings > E-mail and copy the email address displayed.
    2. You will then be able to disconnect and reconnect your Nike Run Club account by pasting this email address:

      • or from our website: on your Dashboard, click on Manage My Apps;
      • or from our application: on Settings > Connected App(s).

    Your next activities should then be synchronized.

  • polar.png

    πŸ‘‰ To check that your Polar application is properly connected:

    1. Please allow the sharing of your activities on Polar in two clicks: in Settings > Confidentiality, please keep your summaries confidential.
    2. Could you also check that you have logged in your "correct" Polar account?
    3. To do so, go to flow.polar.com/settings to check the email address you used to register.
    4. All you have to do is disconnect and then reconnect Polar to your Sport Heroes account with the email address displayed on your Polar account.

    Your next activities should then be synchronized.

  • blobid0.png

    πŸ‘‰ To check that your Rouvy application is properly connected:

    1. Could you check the email address associated with your account from my.rouvy.com > Settings (top left of screen) > Account Settings?
    2. You will then be able to disconnect and reconnect to your Rouvy account from our platform with this e-mail address.

    Your next activities should then be synchronized.

  • πŸ‘‰ To verify that your Runkeeper application is properly connected:

    1. Please set your Sharing Settings on Runkeeper to "everyone" for your "Activities", "Activity Maps", "Fitness Reports" and "Background Activities".
    2. It is also possible that you have linked to Sport Heroes another Runkeeper account than the one you use on a daily basis.
    3. Please check the email address associated with this account (from the Runkeeper application, by clicking on the small wheel at the top right and then on Account Settings). You will then be able to reconnect this account from our experience.

    Your next activities should then be synchronized.

  • Samsung_Health_logo.png

    πŸ‘‰ To verify that your Samsung Health application is properly connected:

    See our dedicated article here 

  • mceclip0.png

    πŸ‘‰ To check that your Social Ride application is properly connected:

    1. Check the email address of your Social Ride account within the Socia Ride app
    2. Then, in the Connected App(s) menu, select Social Ride and then enter the same credentials and then click Authorize 

    Your next activities should then be synchronized.

  • suunto-logo.png

    πŸ‘‰ To check that your Suunto application is properly connected:

    1. Check the email address associated with your account on the Suunto app. > your Profile (bottom right of your screen) > Settings > Account.
    2. You will then be able to disconnect and reconnect your Suunto account from our platform with this email address.

    Your next activities should then be synchronized.

  • Capture_d_e_cran_2020-04-17_a__16.40.42.png

    πŸ‘‰ To check that your UnderArmour application is properly connected:

    1. Check the email address associated with your account on the MapMyRun/MapMyRide website. > your profile > Settings > User account?
    2. You will then be able to disconnect and reconnect your UnderArmour account from our platform with this email address.

    Your next activities should then be synchronized.

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