How can I be sure that my tracker is properly connected?

The top 3 to have your sport app properly connected

πŸ‘‰ Go to Manage My Apps and check that one of the activity tracking apps such as Garmin, Suunto, Polar, Fitbit, Nike+, Runkeeper, MapMyRun/Ride, etc is connected (with the little tick βœ…)

πŸ‘‰ We recommend that you only connect one app to avoid your activities conflicting with each other. Beware, your distances entered manually or imported by GPX (put dedicated article link) do not always allow you to realize our challenges and virtual races (make sure you read the conditions before you start).

πŸ‘‰ It is imperative that you connect your application before your first session. When you connect a new app to our platform, only your next activities will be synced to our platform. We cannot retrieve your previous runs.

 

Once connected, please check that your device is correctly configured by performing a test activity beforehand.
If you already have a tracker connected but your activities are not or do not automatically sync with Sport Heroes, disconnect and reconnect your tracker from your account.

 

I use the Decathlon Coach application decathlon.png

πŸ‘‰ To check that your Decathlon application is properly connected:

  1. Could you check that we have access to your activities? To do so, go to Decathlon Coach > click on your First Name (top right of your screen) > Preferences > tick the box "I would like to share my activities with my friends" then save this modification.
  2. It is possible that you have connected to Sport Heroes another Decathlon Coach account than the one you use on a daily basis.  Unfortunately, we cannot know if this Decathlon Coach account is the one connected to our experience. We advise you to contact Decathlon customer service so that they can give you the email address associated with the account on which you have registered your activities. (Screenshots may be useful to them for this purpose).
  3. You will then be able to delete our site's cache or the data associated with our application in order to be able to reconnect your Decathlon Coach account by entering your correct identifiers.
I use the Fitbit application

πŸ‘‰ To check that your Fitbit application is properly connected:

  1. Go to fitbit.com/settings/applications to check that your "activity", "profile" and "location" accesses are set up correctly.

  2. Could you also check that you have logged in your "voucher" Fitbit account?
  3. To do so, please go to fitbit.com/settings/profile to check the email address you used to register.
  4. All you have to do is disconnect and then reconnect Fitbit to your Sport Heroes account with the email address displayed on your Fitbit account.

Your next activities should then be synchronized.

 

I use the Garmin application garmin.png

πŸ‘‰ To check that your Garmin application is properly connected:

  1. Could you allow Sport Heroes access to your activities on connect.garmin.com > Settings > Account Information?
  2. If you have already done so, please check the email address associated with your account at connect.garmin.com > Settings > Privacy Settings and then log out and log back into your Garmin account in the Manage My Apps tab.

Your next activities should then be synchronized.

 

I use the Health Mate application (Withings)

πŸ‘‰ To check that your Heath Mate application is connected:

  1. Could you please check the email address associated with the Health Mate account on which you register your outings?
  2. To do this, go to https://healthmate.withings.com/ and click on your initials (top right of your screen).
  3. Log out and then log back in to your Health Mate account from https://app.united-heroes.com/fr/dashboard by clicking on Manage my apps on the left. You will then be able to paste the email address.
  4. When the new page opens, select Health Mate and click Connect. On the dedicated window, please give us the requested authorisation.

Your next activities should then be synchronized.

 

I use the Nike application

πŸ‘‰ To verify that your Nike application is connected:

  1. Make sure we have access to your activities from the Nike Run Club/Nike Training Club application from your profile (top left of your screen) > Settings > Privacy Settings to check the "Everyone (public)"box.

    If this was already the case, go to the Nike Run Club/Nike Training Club application > Your Profile (at the top left of your screen) > Settings > E-mail to copy the e-mail address provided.

  2. You will then be able to disconnect and reconnect your Nike Run Club/Nike Training Club account by pasting this email address:

    • or from our United Heroes site: on your Dashboard, click on Manage my apps ;
    • or from our United Heroes application: on Plus > Connected App(s).

Your next activities should then be synchronized.

 

I use the Polar application polar.png

πŸ‘‰ To check that your Polar application is properly connected:

  1. Please allow the sharing of your activities on Polar in two clicks: in Settings > Confidentiality, please keep your summaries confidential.
  2. Could you also check that you have logged in your "voucher" Polar account?
  3. To do so, go to flow.polar.com/settings to check the email address you used to register.
  4. All you have to do is disconnect and then reconnect Polar to your Sport Heroes account with the email address displayed on your Polar account.

Your next activities should then be synchronized.

 

I use the Rouvy application blobid0.png

πŸ‘‰ To check that your Rouvy application is properly connected:

  1. Could you check the email address associated with your account from my.rouvy.com > Settings (top left of screen) > Account Settings?
  2. You will then be able to disconnect and reconnect to your Rouvy account from our platform with this e-mail address.

Your next activities should then be synchronized.

 

I use the Runkeeper application

πŸ‘‰ To verify that your Runkeeper application is properly connected:

  1. Please set your Sharing Settings on Runkeeper to "everyone" for your "Activities", "Activity Maps", "Fitness Reports" and "Background Activities".
  2. It is also possible that you have logged into Sport Heroes another Runkeeper account than the one you use on a daily basis.
  3. Please check the email address associated with this account (from the Runkeeper application, by clicking on the small wheel at the top right and then on Account Settings). You will then be able to reconnect this account from our experience.

Your next activities should then be synchronized.

 

I use the Runtastic application blobid0.png

πŸ‘‰ To check if your Runtastic application is connected:

  1. To begin with I invite you to check that the Runtastic application has access to your Position. To check this go to your phone settings: Applications > Select Runtastic > Position.

  2. Also, check that the GPS signal is green in your Runtastic application, the GPS logo is located at the top left in the "Activity" tab.

  3. It is also possible that you have logged in to Running Heroes another Runtastic account than the one you use daily. To check this :

    1. Click on "Profile" at the bottom right.

    2. then click on the small wheel at the top right and then on Edit Profile. You will then be able to reconnect your Runtastic app to our experience with the same email address present in your profile.

    3. When you connect Runtastic to your Running Heroes account again, be sure to allow "activity information".

Your next activities should then be synchronised.

 

I use the Tomtom application

πŸ‘‰ To check that your Tomtom application is connected:

  1. Check that you have logged in your "voucher" TomTom account.
  2. Go to the Tomtom website > click on your First Name (top right of your screen) to see the email address used when you registered.
  3. Disconnect then reconnect Tomtom from our experience with the email address displayed on your TomTom account.

Your next activities should then be synchronised.

I use the UnderArmour application   Capture_d_e_cran_2020-04-17_a__16.40.42.png 

πŸ‘‰ To check that your UnderArmour application is properly connected:

  1. Check the email address associated with your account on the MapMyRun/MapMyRide website. > your profile > Settings > User account?
  2. You will then be able to disconnect and reconnect your UnderArmour account from our platform with this email address.

Your next activities should then be synchronised.

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