How can I be sure that my tracker is properly connected?

The top 3 tips to ensure your sport app is properly connected

πŸ‘‰ Go to Manage My Apps and check that one of the activity tracking apps such as Garmin, Suunto, Polar, Fitbit, Nike+, Runkeeper, MapMyRun/Ride, etc. is connected (with the little tick βœ…)

πŸ‘‰ We recommend that you only connect one app to avoid your activities conflicting with each other. Careful though, your distances entered manually or imported by GPX file do not always allow you to complete our challenges and virtual races. πŸ’‘ Make sure you read the conditions before you start.

πŸ‘‰ It is imperative that you connect your application before your first activity. When you connect a new app to our platform, only your next activities will be synced to our platform. We cannot retrieve your previous runs.

 

Once connected, please check that your device is correctly configured: we advise performing a test activity beforehand - for instance, a 10-second activity to check if it syncs properly πŸ˜‰
If you already have a tracker connected but your activities are not or do not automatically sync with Sport Heroes, disconnect and reconnect your tracker from your account.

I use the Coros app

πŸ‘‰ To check that your Coros application is properly connected:

  1. check the email address associated with your account from your Coros app > click on the third small icon on the banner at the bottom of your app > Settings on the bottom right corner > Account link
  2. You will then be able to disconnect and reconnect your Coros account from our platform with this email address.

Your next activities should then be synchronized.

I use the Decathlon Coach app decathlon.png

πŸ‘‰ To check that your Decathlon application is properly connected:

  1. Could you check that we have access to your activities? To do so, go to Decathlon Coach > click on your First Name (top right of your screen) > Preferences > tick the box "I would like to share my activities with my friends" then save this modification.
  2. It is possible that you have connected to Sport Heroes another Decathlon Coach account than the one you use on a daily basis.  Unfortunately, we cannot know if this Decathlon Coach account is the one connected to our experience. We advise you to contact Decathlon customer service so that they can give you the email address associated with the account on which you have registered your activities. (Screenshots may be useful to them for this purpose).
  3. You will then be able to delete our site's cache or the data associated with our application in order to be able to reconnect your Decathlon Coach account by entering your correct identifiers.
I use the Fitbit app

πŸ‘‰ To check that your Fitbit application is properly connected:

  1. Go to fitbit.com/settings/applications to check that your "activity", "profile" and "location" accesses are set up correctly.

  2. Could you also check that you have logged in your "voucher" Fitbit account?
  3. To do so, please go to fitbit.com/settings/profile to check the email address you used to register.
  4. All you have to do is disconnect and then reconnect Fitbit to your Sport Heroes account with the email address displayed on your Fitbit account.

Your next activities should then be synchronized.

 

I use the Fulgaz app blobid0.png

πŸ‘‰ To check that your Fulgaz application is properly connected:

  1. Check the email address associated with your account on the MapMyRun/MapMyRide website. > your profile > Settings > User account?
  2. You will then be able to disconnect and reconnect your UnderArmour account from our platform with this email address.

Your next activities should then be synchronized.

I use the Garmin app garmin.png

πŸ‘‰ To check that your Garmin application is properly connected:

  1. Could you allow Sport Heroes access to your activities on connect.garmin.com > Settings > Account Information?
  2. If you have already done so, please check the email address associated with your account at connect.garmin.com > Settings > Privacy Settings and then log out and log back into your Garmin account in the Manage My Apps tab.

Your next activities should then be synchronized.

 

I use the Google Fit app Google Fit

πŸ‘‰ To check that your Google Fit application is properly connected:

  1. Check the email address associated with your account on your Google Fit account. To do so, go to your Google Fit app > at the top right of the screen, click on your profile picture > and check the email address associated with your Google Fit account appears.

    Then 2 possibilities: 
    - if this is the email address you used to link your Google Fit app to our experience, go to your Google Fit profile (bottom right of your screen) > Settings > tracking preferences: check that the two boxes Track your activities and Use your location are activated.

    - if this is not the email address used to link your Google Fit app to our - experience, then go to the Connected apps section of your profile and click on Disconnect Google Fit. Then, reconnect using the correct email address seen above. When you reconnect your Google Fit app, make sure to accept all of the tracking and activity tracking conditions.

Your next activities should then be synchronized.

I use the Health Mate app (Withings)

πŸ‘‰ To check that your Heath Mate application is connected:

  1. Could you please check the email address associated with the Health Mate account on which you register your outings?
  2. To do this, go to https://healthmate.withings.com/ and click on your initials (top right of your screen).
  3. Log out and then log back in to your Health Mate account from https://app.united-heroes.com/fr/dashboard by clicking on Manage my apps on the left. You will then be able to paste the email address.
  4. When the new page opens, select Health Mate and click Connect. On the dedicated window, please give us the requested authorisation.

Your next activities should then be synchronized.

 

I use the Huawei Health app huawei__1_.png

πŸ‘‰ To check that your Huawei Health application is properly connected:

  1. check the email address associated with your account from your Huawei app by clicking on Me (bottom right of the screen)
  2. You will then be able to disconnect and reconnect your Huawei account from our platform with this email address.

Your next activities should then be synchronized.

I use the Nike app

πŸ‘‰ To verify that your Nike application is connected:

  1. Make sure we have access to your activities from the Nike Run Club/Nike Training Club application from your profile (top left of your screen) > Settings > Privacy Settings to check the "Everyone (public)"box.

    If this was already the case, go to the Nike Run Club/Nike Training Club application > Your Profile (at the top left of your screen) > Settings > E-mail to copy the e-mail address provided.

  2. You will then be able to disconnect and reconnect your Nike Run Club/Nike Training Club account by pasting this email address:

    • or from our United Heroes site: on your Dashboard, click on Manage my apps ;
    • or from our United Heroes application: on Plus > Connected App(s).

Your next activities should then be synchronized.

 

I use the Polar app polar.png

πŸ‘‰ To check that your Polar application is properly connected:

  1. Please allow the sharing of your activities on Polar in two clicks: in Settings > Confidentiality, please keep your summaries confidential.
  2. Could you also check that you have logged in your "voucher" Polar account?
  3. To do so, go to flow.polar.com/settings to check the email address you used to register.
  4. All you have to do is disconnect and then reconnect Polar to your Sport Heroes account with the email address displayed on your Polar account.

Your next activities should then be synchronized.

 

I use the Rouvy appblobid0.png

πŸ‘‰ To check that your Rouvy application is properly connected:

  1. Could you check the email address associated with your account from my.rouvy.com > Settings (top left of screen) > Account Settings?
  2. You will then be able to disconnect and reconnect to your Rouvy account from our platform with this e-mail address.

Your next activities should then be synchronized.

 

I use the Runkeeper app

πŸ‘‰ To verify that your Runkeeper application is properly connected:

  1. Please set your Sharing Settings on Runkeeper to "everyone" for your "Activities", "Activity Maps", "Fitness Reports" and "Background Activities".
  2. It is also possible that you have logged into Sport Heroes another Runkeeper account than the one you use on a daily basis.
  3. Please check the email address associated with this account (from the Runkeeper application, by clicking on the small wheel at the top right and then on Account Settings). You will then be able to reconnect this account from our experience.

Your next activities should then be synchronized.

 

I use the adidas Running appblobid0.png

πŸ‘‰ To check if your adidas Runnig application is connected:

  1. To begin with I invite you to check that the adidas Running application has access to your Position. To check this go to your phone settings: Applications > Select adidas Running > Position.

  2. Also, check that the GPS signal is green in your adidas Running application, the GPS logo is located at the top left in the "Activity" tab.

  3. It is also possible that you have logged in to Running Heroes another adidas Running account than the one you use daily. To check this :

    1. Click on "Profile" at the bottom right.

    2. then click on the small wheel at the top right and then on Edit Profile. You will then be able to reconnect your adidas Running app to our experience with the same email address present in your profile.

    3. When you connect adidas Running to your Running Heroes account again, be sure to allow "activity information".

Your next activities should then be synchronised.

 

I use the Suunto app suunto__1_.png

πŸ‘‰ To check that your Suunto application is properly connected:

  1. Check the email address associated with your account on the Suunto app. > your Profile (bottom right of your screen) > Settings > Account.
  2. You will then be able to disconnect and reconnect your Suunto account from our platform with this email address.

Your next activities should then be synchronized.

I use the Tomtom app

πŸ‘‰ To check that your Tomtom application is connected:

  1. Check that you have logged in your "voucher" TomTom account.
  2. Go to the Tomtom website > click on your First Name (top right of your screen) to see the email address used when you registered.
  3. Disconnect then reconnect Tomtom from our experience with the email address displayed on your TomTom account.

Your next activities should then be synchronised.

I use the UnderArmour app Capture_d_e_cran_2020-04-17_a__16.40.42.png

πŸ‘‰ To check that your UnderArmour application is properly connected:

  1. Check the email address associated with your account on the MapMyRun/MapMyRide website. > your profile > Settings > User account?
  2. You will then be able to disconnect and reconnect your UnderArmour account from our platform with this email address.

Your next activities should then be synchronized.

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