Why is my step count incorrect?

To track your steps, your sports app and your Sport Heroes app use the same pedometer (or "accelerometer"): the one on your phone.

This simply records the movements of your device. Then your sports app and your Sport Heroes app interpret this raw information using different methods to count your steps. We don't have details on how they work, but this explains the (sometimes large) discrepancies between the number of steps displayed on your Sport Heroes app and your sports app.

  • If you are using an Android phone: Can you check that the permissions to access your Location are accepted? To do this go to your phone's Settings to Applications and Notifications > your sport heroes app (United Heroes for example) > Permissions > Location.
  • If you are using an Apple phone, the Apple Health application will send us the data directly.

If the problem persists, please contact us.

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