My points and credits are incorrects. What can I do?

For United Heroes, please go here: My points are incorrect on United Heroes. What can I do?

On Running Heroes, Cycling Heroes and Swimming Heroes, you win points thanks to your efforts (for more information: How are calculated my points?). We then convert these points into credits: 5 points ⚡ = 1 credit Capture_d_e_cran_2018-06-28_a__19.02.15.png!

When you use a reward, your credits decrease 🎰 (but you keeps your points accumulated since you signed up). And you can find the balance of your credits in the Rewards section


For the clubs rankings on Swimming Heroes, the number of points corresponds to those accumulated during the month: the counters are reset to 0 on the first day of each month. You joined a club during the month? Only your activities added after joining your club count in this ranking.

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