My points and credits are incorrect. What can I do?

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Your dashboard shows the total sum of your points at all times.
You can also check your points accumulation for the current month by going to your profile. Click on your profile picture at the top right of the screen: a summary of your activities and points is displayed.
In addition to the points you earn for your efforts we convert these points into credits :
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For more information : How are calculated my points?
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Your dashboard shows the total amount of points you have accumulated in the current month, and the position of your team in the ranking this month:

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To see the total amount of your points at any time, go to your profile: click on your profile picture at the top right of the screen, the summary of your activities and your points will be displayed.

Some of our experiences also offer a team ranking feature: you will find your accumulated points for the current month, but also for other periods such as the previous month, the previous week, the sports played, etc. Go to the Ranking section to discover it. 💡 Remember to use the various filters at your disposal:

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If you notice an error in the accumulation of your points or credits, here are several steps to check:

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  • For points :
    • Make sure you are logged into the correct Sport Heroes account. Sometimes users inadvertently create another account and start collecting a second points history in a parallel account!
    • If you are part of a team, check that you have displayed the correct filters in the ranking.
  • For crédits Capture_d_e_cran_2018-06-28_a__19.02.15.png:
    • Go to the rewards section to check that you have not made a purchase recently. It is possible that you have accidentally redeemed a reward for credits, which has reduced your total.

You notice an error in the accumulation of your points? Please contact us!

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