There is an error displayed on my activity, what can I do?

Some of the activities on your feed are indicated in grey

Click on the activity to find out why it has been marked as invalid 👇🏻

Another activity has been added to this time slot.

If several activities have been added to your account at the same time, we will only accept the first one that was synced to your account.
☝🏻 You can delete one of these activities to force our system to validate the other activity: click the activity and select Delete > Confirm
💡 To avoid this, keep only one application connected in your profile. To find out more about this: How do I disconnect my sports app?

Manual additions are not accepted on this Sport Heroes experience

Depending on the Sport Heroes experience you are registered to, you can manually add activities: to discover the list, click on the Add__1_.png button on your dashboard.
However, note they can be marked as invalid in another Sport Heroes experience. For your activities, we strongly recommend also add them with one of the compatible applications.
For more information: How to add my activities? and Which activities are taken into account?

You can add up to 6 activities per day in addition to your daily steps

If you have reached this limit of 6 activities per day, the last activities will be automatically marked as invalid. To avoid this, record your activities in one go, and avoid multiple short activities. Your daily steps recap. counts as one of these 6 activities if it has been recorded via a pedometer. For more information, How to add my activities? and How to add an app to track your steps?

You have already added 3 manual activities today.

You can add up to 3 activities per day 🏋 manually and they must be from different sports.

The maximum duration for manual activities is 120 minutes.

Only manual activities lasting 2 hours or less are accepted.

This activity type is not accepted in this Sport Heroes experience

💡 Regarding the experience(s) you are registered on, the activity can appear as greyed out in your activity feed on a particular experience but can be valid in another. For more information: Which activities are taken into account? 

The app you are using has reported suspicious activity to us

Our system does not accept activities that are too fast, or too long or too short in duration or distance. However, manual verification can be done by our teams, in this case, contact us to send us a proof 💪
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