Getting started
You are new to one of our experiences? Let's get started!
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🔌 Synchronize your activities
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Which activities are taken into account?
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How to add my activities?
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How to add my activities on United Heroes?
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How to sync your activities from Strava with Apple Health into your Sport Heroes app?
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What can I do if I don't have an sport app or a connected watch?
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How can I be sure that my tracker is properly connected?
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Which app should I choose?
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How to connect a sports app?
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Which activities are taken into account?
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🚪 Join our experiences
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AbbottWMM Global Run Club - Everything you need to know
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How do I register for a Global Run Club Challenge or Race?
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Which apps is the Global Run Club compatible with?
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What type of activities are taken into account by the Global Run Club?
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How do I contact the Global Run Club?
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How old do I have to be to take part in a Global Run Club Challenge or Race?
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I signed up for the Global Marathon but want to change my entry option (Standard/Premium). How do I do this?
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How to add my activities?
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What if I don’t have a tracking device or app on my phone?
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How can I be sure that my tracker is properly connected?
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How can I be sure that my tracker is properly connected to the Global Run Club?
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My activity was synced incorrectly on the Global Run Club. How can this be updated?
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My Global Run Club challenge or race is incomplete: what can I do?
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I can’t see my activities on the Global Run Club, what can I do?
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Why is Strava not compatible with the Global Run Club?
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What will I receive for completing a Global Run Club event?
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How do I register for a Global Run Club Challenge or Race?
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Bloomberg Square Mile Relay Virtual Club - Everything you need to know
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What type of activities are taken into account by the Bloomberg Square Mile Relay Virtual Club?
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How do I register for a Bloomberg Square Mile Relay Virtual Race or Challenge?
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Which apps is the Bloomberg Square Mile Relay Virtual Club compatible with?
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How do I add my activities?
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Is Strava compatible with Bloomberg Square Mile Relay Virtual Club?
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How can I access the Team Chat and what are the parameters?
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What if I don’t have a tracking device or app on my phone?
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Who can I contact about registering my company for the Bloomberg Square Mile Relay Virtual Club?
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Where can I see how my company is performing in the Bloomberg Square Mile Relay Virtual Club?
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How am I contributing to The Extra Mile programme as part of the Bloomberg Square Mile Relay Virtual Club?
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Are virtual races replacing the Bloomberg Square Mile Relay live races?
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What will I receive for completing a virtual event?
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I can’t see my activities on Bloomberg Square Mile Relay Virtual Club?
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My Bloomberg Square Mile Relay challenge or Virtual Race is incomplete. What can I do?
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My activity was synced incorrectly on Bloomberg Square Mile Relay Virtual Club. How can this be updated?
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How can I be sure that my tracker is properly connected?
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What type of activities are taken into account by the Bloomberg Square Mile Relay Virtual Club?
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IRONMAN Virtual Club - Everything you need to know
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What you need to know about TriClub Rankings and TriClub on IMVC
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Why Strava isn't compatible anymore with IRONMAN Virtual Club?
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Most probable issues with Virtual Races on IRONMAN VC
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Rules to know before participating into an IRONMAN VR
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How to be sure my tracker is well connected on IRONMAN VC?
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My activity was not or wrongly synchronized on IRONMAN Virtual Club. What can I do?
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My IRONMAN Virtual Club challenge or VR has a wrong progression. What can I do?
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A wrong session (warm-up...) is taken into account into my VR. What can I do?
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What can I do with multiple activities in conflict on IRONMAN VC?
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Why I do not see my activities on IRONMAN VC?
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When do I have to complete my IRONMAN VR?
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Can I split up the activities into more sessions than the specified amount on IRONMAN VC?
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What will I receive for completing a virtual race?
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How many Challenges can I do at one time on IRONMAN VC?
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How many times can I complete a Challenge on IRONMAN VC?
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How do Challenge prizes work on IRONMAN VC?
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How do Rewards work on IRONMAN VC?
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Is the virtual race taking the place of my postponed/cancelled race?
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What you need to know about TriClub Rankings and TriClub on IMVC
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Rock 'n' Roll Virtual Running Club - Everything you need to know
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Most probable issues with Virtual Races on Rock 'n' Roll Virtual Running Club
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Rules to know before participating into an Rock 'n' Roll VR
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How to be sure my tracker is well connected on Rock 'n' Roll Virtual Running Club?
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My activity was not or wrongly synchronized on Rock ‘n’ Roll Virtual Running Club. What can I do?
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My Rock ‘n’ Roll challenge or VR is incomplete. What can I do?
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A wrong session (warm-up...) is taken into account into my VR. What can I do?
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What can I do with multiple activities in conflict on Rock 'n' Roll Virtual Running Club?
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Why I do not see my activities on Rock 'n' Roll Virtual Running Club?
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When do I have to complete my Rock 'n' Roll VR?
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Can I split up the activities into more sessions than the specified amount on Rock 'n' Roll Virtual Running Club?
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How many Challenges can I do at one time on Rock 'n' Roll Virtual Running Club?
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How many times can I complete a Challenge on Rock 'n' Roll VR?
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How do Challenge prizes work on Rock 'n' Roll Virtual Running Club?
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How do Rewards work on Rock 'n' Roll Virtual Running Club?
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Most probable issues with Virtual Races on Rock 'n' Roll Virtual Running Club
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Standard Chartered Singapore Marathon VC - Everything you need to know
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How to race with Rouvy AR?
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What you need to know about the Grand Finale
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Which app should I use?
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What is the SCSM Virtual Club?
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What is the difference between Challenges and Virtual Races?
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What is the schedule for the SCSM Virtual Race?
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Can I complete the run over multiple runs?
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Where do I run my race?
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How do I sign up for a profile?
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I have registered as “General” but would like to be registered as part of a Corporate or Running Club, what can I do?
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How do I register for a challenge or a virtual race?
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How much is the registration fee?
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What are the distances available to register?
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Can I sign up for more than one challenge?
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What do I have to do to complete my SCSM Virtual Race or Challenge?
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Can I start and complete the run before the stated date & time?
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Is there an SCSM app I can use on my phone?
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How do I add my indoor runs? Does it need a GPS?
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Can I connect to more than one app?
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Must I always use the same app once I have started connecting to the app?
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How do I ensure my tracker is well connected on SCSM Virtual Running Club?
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Will it be counted as completed if I start my Virtual Race or Challenge run before or after the race ends?
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I have completed my run but it is showing completion issue or not showing my credits. How do I go about it?
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A wrong session (warm-up...) is taken into account into my VR. What can I do?
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I am an overseas runner. Can I purchase the finisher bundle and do you provide worldwide shipping?
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How does the Rewards work?
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What is the minimum points to hit to earn credit?
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I would like to refund the item that I have redeemed, how can I take back my credits?
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I do not have sufficient points to redeem the item. Can I top up using cash?
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How do Challenge prizes work?
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How to race with Rouvy AR?