Challenges, rankings and rewards
Find out what to do in case of an incomplete challenge, unusable or unreceived reward, etc.
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🏆 Challenges and rankings
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Activities are not in a challenge. What can I do?
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The activity chosen for my challenge is not the right one, what can I do?
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How to unregister from a challenge/VR ?
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How are my team's points calculated on United Heroes?
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My points and credits are incorrects. What can I do?
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In which countries can I be rewarded?
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Activities are not in a challenge. What can I do?
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🎁 Rewards (Running and Cycling Heroes)
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What if a reward code doesn't work?
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What are credits for?
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I won a challenge! When will I receive my prize?
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I redeemed a reward by mistake. Can I get my credits back?
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I redeemed a reward but I can't find my code
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How long is my reward code valid for?
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Can reward codes be used in stores? (Running and Cycling Heroes)
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Which countries can I use my rewards in?
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What if a reward code doesn't work?